PRIVATE POLICY

At SUNSEN, our mission is to provide exceptional care and support for children with Special Educational Needs (SEN). We believe in transparency and ensuring our clients understand how their data is used when they engage with us. This policy outlines how we handle your data, but if you have any questions, please contact us at Admin@sunsen.co.uk

We may update this policy from time to time. If we make any material changes, we will notify you by posting an update on our website, emailing you, or using another method that is likely to reach you.

This policy was last updated on 30/06/2024.

Who’s Involved?

Our administrative staff, oversees all operations, including our individual service centres. Some Centres are directly owned and operated by SUNSEN, while others are managed by separate entities (Franchises).

Depending on the reason your personal data is collected, either SUNSEN, the Franchises, or both may be responsible for how your data is used. This is referred to as being the data controller. In the "How do you use my data?" section below, we outline who the data controller is for each purpose.

If you have any questions about how your data is used by your Centre, you can contact them directly. If you have questions about how your data is used by SUNSEN, you can always contact Admin@sunsen.co.uk

Are There Any Age Limits to Use the Website?

Our website is intended for use by individuals aged 16 and over. If we learn someone under 16 has used the website or that their personal data has been shared with us, we will take appropriate action to remove their personal data. Our website is used to quickly organise the data provided by guardians on their young person(s) and measures have been taken to ensure it is safely securely protected.

How Do You Use My Data?

  • Account Creation: When you create an account, we collect your name and email address to manage your account and provide our services. Both SUNSEN and the Franchise managing your Centre are joint controllers of this data.

  • Bookings: When you make a booking, we collect your name, email address, phone number, address, and payment details. This data is used to manage your bookings and for payment processing. Both SUNSEN and the Franchise are joint controllers of this data.

  • Emergency Contacts and Health Information: When you visit a Centre, we collect the name and contact details of your emergency contact, and any relevant health conditions. This data is collected to ensure your safety and is jointly controlled by SUNSEN and the Franchise.

  • Marketing Information: If you have expressed an interest in our services and not opted out, we will use your data to send updates and promotional materials. You can withdraw your consent at any time by contacting us at Admin@sunsen.co.uk or following the unsubscribe link in any marketing communication.

  • Customer Support: When you contact us, we collect your name, contact details, and any other information you provide to respond to your inquiries. This data is jointly controlled by SUNSEN and the relevant Franchise.

  • Website Usage: When you use our website and consent to cookies, we collect data about your website usage to improve our services and website functionality. SUNSEN is the controller of this data.

  • Promotions: If you enter a promotion run by SUNSEN or a Franchise, we collect your data to manage the promotion and award prizes. Both SUNSEN and the Franchise may be independent controllers depending on the promotion.

  • Business Transactions: If our business is sold, we process your personal data to ensure continuity of service. SUNSEN will be the controller of this data.

Who Do You Share My Data With?

  • Franchises for the purposes mentioned above.

  • Business Partners, Suppliers, and Subcontractors for performance of contracts.

  • Social Networks like Facebook and Instagram to promote our services.

  • Regulators, Authorities, and Enforcement Agencies to comply with legal obligations.

  • Prospective Buyers of our business.

Where Do You Store My Data?

We store your data on third-party servers located in the UK and outside of the UK. When transferring data outside the UK/EU, we ensure it receives additional protection as required by law.

How Long Do You Keep My Data?

We retain your data as long as needed for the purposes outlined unless required to keep it longer by legal, accounting, or regulatory requirements. In some cases, we may anonymise your data for indefinite use.

Your Rights Under Data Protection Law

You have the right to:

  • Access your personal data.

  • Correct incomplete or inaccurate data.

  • Request data erasure.

  • Restrict our handling of your data.

  • Transfer your data to a third party.

  • Object to how we use your data.

  • Withdraw your consent.

You also have the right to lodge a complaint with us or the Information Commissioner’s Office. If you are based in the EU, you can find your relevant supervisory authority here.

To exercise any of these rights, please contact Admin@sunsen.co.uk

Cookie Policy

Our website uses cookies to enhance user experience and improve our services. A cookie is a small file stored on your browser or device. We only use non-essential cookies if you provide your consent.

For more information, please contact us at Admin@sunsen.co.uk